Our People make the Difference

Investing in People

Our people are our ambassadors and with good reason. We are proud of our people, because they are the key to our success. And as employers, we are driven to take good care of them. As a modern employer, we wish to enable them and support them in excelling in their work. This means: great working conditions, a safe working environment, excellent coaching, flawless onboarding of new staff, competitive and flexible terms of employment and employee benefits, and great career and personal development opportunities.

We offer permanent training and education to keep up with the latest developments, techniques and legislation in our line of work. But we also focus on personal development. People stay with us for a long time, which says something about our working environment. Even though we’ve grown rapidly, ours is still an informal, open workplace. Our lines of communication are short and our managers embrace an open-door policy. In fact, they like nothing better than dealing with claims themselves, staying in touch with our daily practice. That’s essential.

An expert and customer-centric approach

We know what’s what. We analyse claims and distil the essence. And identify realistic cost items of a claim without needing to argue with the insured. That’s because we use valid arguments to substantiate our position and settle the claim satisfactorily. Both the insured and the insurer feel the claim is settled objectively and fairly. Every client embarking on a partnership journey with us is secure in the knowledge that their claim is dealt with by expert loss adjusters and surveyors. Our people are well-educated and qualified, and have years of experience of their disciplines. Their attitude and skills are also important. What distinguishes the people of Arntz | van Helden?

Pragmatic:
We don’t make things difficult, and think in solutions, not problems.
Flexible:
We may be one of the biggest players in our field, but we still have the flexibility that characterises smaller organisations.
Customer-centric:
We never say ‘no’. We don’t know the word. We just take care of everything. In concert with you, of course.
Team players:
In our business it’s all about complexity, and multiple stakeholders and interests. Our people know how to deal with that. Our aim is to get the job done together and with due respect for everyone involved. That’s how we cultivate good relations among all the stakeholders.
Accountable:
We set the bar high. Our work isn’t finished until the nature, facts and extent of the damage and loss have been reported accurately and clearly, and our clients are fully satisfied.
Honest:
To us, reliability is sacred. We keep our promises, work on the basis of facts and valid arguments and, therefore, know that we deliver a good, objective and accurate report.
Informal:
We are businesslike, but not formal. Our people know how to manage expectations and the claim process in a pleasant manner.

Our team

Our team

We are proud of our team of hard-working experts and like to tell you more about them. And you’ll be able to contact any of them directly. You’ll find them and their contact details below. Grouped per focus area , to make things even easier.